Insight Retail mystery dining combines the objectivity of a customer with professional reporting, to deliver constructive feedback that’s proven to enhance service standards. Using our targeted approach, we create a personalised evaluation system that’s geared to your exact business objectives and requirements – making it easy to isolate service disciplines and compare outlets.

Ideal for…

Taking the guesswork out of what your customers are thinking, providing essential intelligence to maintain consistency and quality.

Key features:

  • Fully briefed and approved database of mystery diners
  • High quality summary reports tailored to your needs
  • Full online interaction so you can view and review results as often as you want
  • Option to benchmark your outlets against individual criteria, or against one another

See how our mystery dining programme helped Boston Tea Party develop and tailor their in-store experience

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