Insight Retail mystery dining combines the objectivity of a customer with professional reporting, to deliver constructive feedback that’s proven to enhance service standards. Using our targeted approach, we create a personalised evaluation system that’s geared to your exact business objectives and requirements – making it easy to isolate service disciplines and compare outlets.
Taking the guesswork out of what your customers are thinking, providing essential intelligence to maintain consistency and quality.
- Fully briefed and approved database of mystery diners
- High quality summary reports tailored to your needs
- Full online interaction so you can view and review results as often as you want
- Option to benchmark your outlets against individual criteria, or against one another
See how our mystery dining programme helped Boston Tea Party develop and tailor their in-store experience
- Insight Consumer
- Mystery Shopping
- Mystery Dining
- Customer Profiling
- Location Analysis Reports
- Online Customer Focus Groups
- Market Research