Our mystery shopping programmes help you measure and benchmark operational standards across your retail stores. Developing programmes of mystery visits tailored to your requirements, we help ensure that each outlet is enhancing customer satisfaction and increasing spend. Insight Consumer has a nationwide database of mystery shoppers and diners spanning all demographics. Each is thoroughly vetted, fully briefed and tested for accurate report writing.

Ideal for…

Getting a detailed understanding of specific areas of your store operations, allowing you to fine-tune service standards and reward high performing staff.

Key features:

  • Fully briefed and approved database of mystery shoppers
  • High quality reports tailored to what you want to see
  • Full online interaction so you can view and review results as often as you want
  • Option to benchmark your outlets against individual criteria, or against one another

Related Case Study